Hello Emiejames Family,

We are really disappointed and frustrated with the delays we have all experienced with our new E+E Collection release. We are truly sorry for the frustrations this has caused you. As much as we wish we could control the situation, it is out of control and we are just as anxiously awaiting  their arrival. 

Due to some international issues going on, containers are getting hard to come by (like the covid days) and this has caused delays at the ports overseas. Which delays us in getting our product actually sent. Another large issue has been the ships have been forced to go around the horn of Africa and not through the Red Sea because militia have been seizing and taking over ships. 🙈 Once again we are really sorry about these delays. 

The expected arrival dates for the following new E+E release are as follows:

• Beatrice Stocking Holder: September 12
• Frankie Stocking Holder: September 12
• Louie Stocking Holder: September 12
• Eloise Stocking Holder: September 12
• Emerson Candlestick Holder: September 18
• Avery Candlestick Holder: September 24
• Charlie Stocking Holder: September 28
• Louie the Mouse Bust: September 28
• Eugene Stocking Holder: October: 8
• Eric the Hare Bust: October 12
• Eric Stocking Holder: October 20 

These items are either on the ocean or at the port and we don’t foresee more delays happening. We apologize once again for these delays. We were expecting these items mid july and then mid august and now having another delay is just maddening for everyone involved. My mom and I have come up with a couple of solutions. They are: 

1: If you would like a refund we are happy to issue you a refund, hold your place in line, and notify you as soon as your items are in the USA, on the truck and headed our way. 

2: We do have some of the new release items in stock and if you would like to exchange for an instock item we are happy to assist you. 

The items we have in stock or are arriving this week are:

• Frankie the Stag Bust
• Eugene the Moose Bust
• Eloise the Fox Bust 
• E&E Huggies Set
• Emerson stocking holder
• Frankie & Margie Bowl 

If you have a different solution that is plausible for us to implement please let us know and we are happy to assist.

Once again we apologize for the delays. It’s hard for my mom and I to articulate the right words in expressing how grateful we are for our emiejames family. This was all a dream 8 years ago and to now see it come true is amazing. We could not be here without YOU and we are so grateful. Thank you for being part of our journey. 

Please let us know how we can best assist you. 

Sincerely, 

Marne’ & Lisa