At EmieJames we want to make sure our customers are not only satisfied but love their purchases. The majority of cases receive a no-hassle no-fuss refund. However, since there are certain situations and circumstances we have to state the following: We handle returns on a case-by-case basis with the ultimate goal of making our customers happy. We stand behind our goods and services that we provide. We do our best to take care of each customer by dealing with him or her fairly and reasonably. We have long believed that we treat our customers fairly and in return they are fair with us.
In the case where a customer wants to cancel their order and the order has already been shipped it is the customers responsibility to pay for the shipping to return the item.
We do apply returns to the tender in which it was purchased with.
When it comes down to it, we want you to love your purchase and become part of the EmieJames Family. If you don't love it we are happy to accept the return.
We are looking forward to serving you,
XOXO The EmieJames team.